Online Security

At M&M Jewellery, we take the security of your personal information seriously. We want you to feel confident when browsing our website, creating a customer account and placing an order. We take reasonable steps to help protect the information you provide to us.

Our online store is hosted by Shopify, which provides the e-commerce platform and checkout facilities used to process your orders.

1. Secure online shopping and payments

Our website uses secure HTTPS connections to help protect information transmitted between your browser and our website.

We use Shopify Payments to process payments made through our online checkout. Payment information is handled through Shopify Payments' payment processing systems.

For your protection, please only enter payment information through the checkout on our genuine website, mandmjewellery.com. We will never ask you to send your full payment card details to us by email or text message.

2. Customer accounts

You can create a customer account on our website to access the customer account facilities provided through Shopify.

If you create an account, please keep your sign-in details confidential and choose a strong, unique password. Do not share your password with anyone, and avoid using the same password across different websites.

If you think someone else may have accessed your account, change your password as soon as possible and contact us if you have any concerns about your M&M Jewellery account or orders.

3. Protecting your personal information

We take appropriate technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Our website is hosted by Shopify, and we use Shopify Payments to process transactions. Shopify and its relevant service providers may process personal information as necessary to provide these services and operate our online store.

We handle personal information in accordance with applicable data protection requirements, including the UK GDPR and the Data Protection Act 2018.

For details about the personal information we collect, how we use it and when it may be shared, please read our Privacy Policy.

For information about cookies and similar technologies used on our website, including how they are used and how you can manage your preferences, please read our Cookie Policy.

4. Protecting yourself when shopping online

There are a few simple steps you can take to help keep your information safe:

  • Keep your passwords private. Never share your passwords or account login details with anyone.
  • Use strong, unique passwords. Avoid using the same password across different websites. A password manager or passkey can help you manage your accounts securely.
  • Use additional account protection. Where available, enable two-step verification for your email and other important accounts.
  • Be cautious with unexpected messages. Do not click links or open attachments in suspicious emails or text messages, particularly if they ask you to provide personal, payment or login information.
  • Check website addresses. Before entering personal or payment information, make sure you are visiting our genuine website and that the web address is correct.
  • Log out on shared devices. If you use a public or shared computer, remember to log out of your customer account when you have finished shopping.

5. Suspicious emails and security concerns

M&M Jewellery will never ask you to send your password, full payment card details or online banking credentials by email or text message.

If you receive a message claiming to be from M&M Jewellery that asks you to provide this information, or you have reason to believe that a message or website claiming to represent us is suspicious, please do not respond or follow its instructions.

Instead, contact us directly using the contact details published on our website. If possible, forward the suspicious message to us so that we can investigate.

If you believe you have disclosed your payment card or banking details to someone unauthorised, contact your bank or card provider immediately.

6. Keeping this page up to date

We may update this Online Security page from time to time to reflect changes to our website, payment arrangements or security practices. The latest version will be published on this page.

If you have any questions or concerns about online security when shopping with M&M Jewellery, please contact us through our website.

M&M Jewellery
Email: sales@mandm-jewellery.com