Returns and Refunds at a Glance
At M&M Jewellery, we want you to be happy with your purchase. If something isn't quite right, we're here to help.
30-Day Returns Guarantee
You can request a return within 30 days of receiving your order, provided your item is:
- unworn and unused;
- in its original condition; and
- returned with its original packaging and any included accessories, where applicable.
We also accept returns of earrings and other pierced jewellery, as well as bespoke or personalised jewellery, under our voluntary 30-day returns guarantee, provided they are unworn, unused and meet our return conditions.
Sale and discounted items are covered by the same return terms.
How to Arrange a Return
Please contact us before sending anything back.
Email sales@mandm-jewellery.com with your order number and a brief explanation of why you wish to return the item. We'll provide the appropriate instructions.
Please package your item securely and retain proof of postage. We recommend using a tracked service.
Who Pays for Return Postage?
For change-of-mind returns, you are normally responsible for the cost of returning your item.
If your item is faulty, damaged or incorrect, please contact us before returning it. We will explain the next steps and cover reasonable return costs where required by applicable law.
Refunds
Once we receive and assess your return, we'll let you know the outcome.
Approved refunds are normally issued to your original payment method. For change-of-mind returns, original delivery charges are not normally refunded unless required by law.
Ordering from the USA or Canada
We ship to the UK, USA and Canada.
International orders may be subject to import duties, tariffs, taxes or other charges. Where our checkout and shipping arrangements allow applicable charges to be collected in advance, they will be shown at checkout.
In some circumstances, additional import-related charges may apply depending on the destination and shipping arrangements.
If you need to return an international order, please contact us before sending it back so we can provide the correct instructions.
Faulty, Damaged or Incorrect Items
If there is a problem with your order, please contact us at sales@mandm-jewellery.com with your order number and a description of the issue. Photographs are also helpful where possible.
We'll work with you to resolve the problem in accordance with your applicable legal rights.
Need More Information?
This page is a quick guide to our returns arrangements and does not replace our full policy.
For complete details, please read our [Full Return & Refund Policy].
Nothing in our policy affects any statutory rights you may have.